Refund and Returns Policy

Welcome to Marvino.in! We’re dedicated to making your shopping experience delightful. However, we understand that sometimes you may need to return or replace a non-food item. Please read and acquaint yourself with our clear return and replace policy before making a purchase.

Return Process:

1. Initiate a Return Request: To initiate a return, please contact our customer support team within 3 days from the date of product delivery. Reach out to us via the following channels:
   • Phone: 8080341888
   • Email: info.marvino@gmail.com
2. Provide Details: When contacting us, kindly include your order number, the product(s) you want to return, and the reason for the return.
3. Return Confirmation: Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RAN) along with return instructions.
4. Package the Item: Ensure the product is unused, in its original packaging, and in the same condition as when you received it. Please include all accessories and documents that came with it.
5. Ship the Product: Follow the provided instructions to return the product to the address provided with the RAN. You are responsible for the return shipping costs.

Refund Process:

1. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return criteria.
2. Refund Approval: If the item is in satisfactory condition, we will process the refund within 3 business days.
3. Refund Method: Refunds will be issued using the original payment method used for the purchase.

Customer Requirements:

• The return window for non-food items is 3 days from the date of product delivery.
• The product must be in its original condition and packaging.
• Returns and refunds are only accepted for non-food items.
• Please note that we do not accept returns or refunds for food and edible items.

Reasons for Return:

We accept returns for non-food items for the following reasons:

1. Product Defect or Damage.
2. Wrong Product Delivered.
3. Change of Mind (with conditions mentioned above).

Please be aware that we reserve the right to reject any return that does not adhere to our policy guidelines.

Replace Policy:

For non-food items that are damaged or defective, we offer a replacement within 3 days from the date of product delivery. Please contact our customer support team using the provided contact details for assistance with the replacement process.